UpDen FAQ: Pricing, Support and AI Transparency

Question 1

What is a credit and what does it cover?

Accepted Answer

A credit is the shared usage unit across UpDen. One credit covers a standard Image Editor action, a full Description Suite, or one run in Inventory Assistant, Estimate Builder, or Furniture Agent. A 4K upscale or export action uses 2 credits.

Question 2

Which plan is right for me?

Accepted Answer

Starter is for single listings and lighter monthly volume. Professional is for agents who need batch processing, branded exports, and lead capture. Agency is for high-volume teams that want unlimited active properties, unlimited galleries, white-label presentation, and priority onboarding.

Question 3

Do unused credits roll over?

Accepted Answer

Yes. Included subscription credits roll forward as long as your subscription stays active. Top-up credits also stay available alongside your monthly allocation.

Question 4

Can I upgrade, downgrade, or add top-ups later?

Accepted Answer

Yes. You can move between Starter, Professional, and Agency as your workload changes, and you can add pay-as-you-go top-ups whenever you need extra output before your next monthly reset.

Question 5

What is the difference between subscription credits and top-up credits?

Accepted Answer

Subscription credits refresh every month according to your plan. Top-up credits are extra packs you buy on demand, which makes them useful when you have a heavy listing week but do not want to switch plans yet.

Question 6

Are property, gallery, and storage limits tied to the plan?

Accepted Answer

Yes. Active property counts, active gallery counts, branding options, export formats, storage windows, analytics, and support response times are all tied to the plan you choose.

Question 7

What are your support hours?

Accepted Answer

Our email support is available 24/7 with responses within 24 hours. Live chat is available Monday-Friday, 9:00 AM - 6:00 PM CET. Phone support for Pro and Enterprise customers is available during the same hours.

Question 8

How quickly will I get a response?

Accepted Answer

Email inquiries receive a response within 24 hours on business days. Live chat typically connects you with an agent within 5 minutes during business hours. Enterprise customers have access to priority support with faster response times.

Question 9

Do you offer phone support?

Accepted Answer

Phone support is available for Pro and Enterprise customers. Free and Starter plan users can access support via email and live chat. If you need phone support, consider upgrading to a Pro plan.

Question 10

Where are you located?

Accepted Answer

UpDen is headquartered in Warsaw, Poland, with team members distributed across Europe. We serve customers globally and offer support in Polish and English.

Question 11

Is it legal to use AI-enhanced photos in real estate listings?

Accepted Answer

It depends on where and how you publish them. Some jurisdictions and platforms permit edited images with disclosure requirements, while others may impose stricter rules. Review local regulations, listing-platform policies, and counsel where needed.

Question 12

What does California AB-723 require?

Accepted Answer

California's Business and Professions Code Section 10140.8 is a current example of a rule for residential listings. Among other requirements, it addresses disclosure when listing images are digitally altered and access to the original image.

Question 13

Do I need to disclose AI enhancements in all countries?

Accepted Answer

Requirements vary by country and region. Many countries have general consumer protection and misleading advertising laws that may apply. We recommend consulting local legal experts and real estate boards.

Question 14

Can I use UpDen images for marketing purposes without disclosure?

Accepted Answer

Disclosure expectations may differ for conceptual, educational, or general marketing uses, but they are not automatically exempt. Confirm the rules that apply to your audience and platform before publishing.

Question 15

How do I enable the 'AI Enhanced' tag on my images?

Accepted Answer

Use the optional "AI Enhanced" watermark on approved-image downloads, and configure your own logo or watermark in account settings for exports and public galleries. If you need disclosure text or access to originals, handle that separately according to the relevant rules.

Question 16

What if my MLS doesn't allow AI-enhanced photos?

Accepted Answer

MLS policies vary widely. Some may allow enhanced photos with disclosure, others may have restrictions. Always review your specific MLS guidelines and contact them directly with questions about their current policies.

Common questions